Refund policy

Last updated 1 November 2026.

30-day money-back guarantee

If a Wagwise guide doesn’t help you and your dog, email us within 30 days of your purchase and we’ll refund you in full. You don’t need to give a reason, prove you followed the plan or send anything back.

What’s covered

Every guide, the bundle, add-on guides and one-time offers you added after checkout. You can ask for a refund on a single item or on the whole order. The 30 days start on the day you bought that item.

How to ask for a refund

1. Email support@pointerapps.net from the address you used to buy, or reply to your download email.
2. Tell us which guide or guides you want refunded. If you bought under a different address, include it so we can find the order.
3. We confirm by email and issue the refund to your original payment method.

We aim to process refunds within 2 business days. After that, your bank or card issuer usually shows it within 5–10 business days. Apple Pay, Google Pay, Link and Amazon Pay refunds go back to the card or account you paid with.

After a refund

Once a guide is refunded, your personal licence to it ends and we ask that you delete your copies and printouts. Refunding one item doesn’t affect the others on your order.

Problems with your download

If a file won’t open or a link doesn’t work, you don’t need a refund to get help. Write to us and we’ll fix it or send the file again, usually within one business day.

Charged more than once, or didn’t order?

Email us with the date and the last four digits of the card. We’ll check right away and refund anything charged in error. Please contact us before opening a dispute with your bank so we can fix it faster.

Your legal rights

This guarantee is in addition to, and does not limit, any rights you have under the consumer law where you live.